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Although we specialise in the delivery of fragile goods, it may happen that a piece is damaged during delivery. In such cases, we are committed to solving the problem. On the following page, we outline everything you need to know and pay attention to in the event of a complaint.

Procedure for a complaint

Step 1:

Send us an email, fax or letter within 14 days of delivery of your goods with the following information (if available):

  • Your telephone number (in case you want to be contacted by phone)
  • Your order number and date of purchase
  • The item number and description or name of the damaged item
  • A brief explanation
  • If possible one or two photos of the damage

Complaints should be sent to the following addresses:
Lignoma - Insam Andreas
Str. Gherdëina 7/A
39047 S. Cristina (BZ)
E-Mail: info@lignoma.com
Fax: 0039 0471 790136

Step 2:

We will examine the photographs as soon as possible and then we will contact you by email or telephone to inform you about the procedure.

Step 3:

As soon as the damaged item is delivered to us, we will resolve the issues that led to your complaint as soon as possible.

Step 4:

AUpon resolution of the problem, we are always happy to have your confirmation. We are always happy to hear if you are satisfied with the work we have done, but we are also open to suggestions and comments for improvement. You can email us at info@lignoma.com.

Read more about our complaint conditions:

The warranty complies with the regulations. During the warranty period, which according to the regulations is two years, you are entitled to repair of all defects and damages occurred during delivery. We are not liable for damage or defects caused by improper handling, use or storage or negligent care. You can find all information on the guarantee in our general Terms and Conditions.